FAQs


You Asked... We Answered

At Kendal~Crosslands Communities, we’ve compiled a list of our most Frequently Asked
Questions. We hope this page answers some of your questions and helps you browse our website for additional information:

Can I bring my pet?

Yes, Kendal-Crosslands Communities accepts pets such as dogs and cats, and we do not impose a size restriction on dogs. There is even a fenced-in dog part, located on the Kendal at Longwood campus, for all the furry friends to run and play. And, after you move in, should you decide a pet would make a nice addition to your family, you may acquire one at that time.

What happens if I run out of money?

Part of the admissions process tries to ensure this will never happen. However, because Kendal-Crosslands Communities provides excellent health and wellness programs, living a longer life is more of a reality today. So, there’s always a possibility you might outlive your savings. Part of the promise of our Lifecare program is that you will be taken care of and continue to live in the community even if you become unable to make your monthly payments at some point in the future, through no fault of your own.

Do you have a wait list to move in and how much is the fee?

Yes. We have what’s called a Priority List and the process is easy to complete. Submit a priority list application and submit the deposit and processing fee to your sales counselor. Our Priority Fee is $1,000 and is refundable at any time. In addition, you would pay a registration fees ranging from $200 for a single person or $250 for a co-applicant. Our wait times range from three to seven years for our larger homes. That’s why we encourage anyone looking at Kendal-Crosslands Communities as a retirement option to join the Priority list as soon as possible. You can read more about joining the priority list by clicking here.

Do you have vegetarian dining options? Gluten free meals? Special dietary needs?

Our dining staff makes sure that a variety of dining needs are accommodated, and will work with you with any dining preferences, whether they are medical, lifestyle, or religious in nature. Varied menu options include: low fat, gluten free, vegetarian, vegan, low sugar and sodium choices. Along with our staff Registered Dietitian, the entire culinary team ensures variety, well-balanced, nutritious food is prepared and served everyday. Check out sample menus and other culinary programs by clicking here.

What does the monthly fee cover? Do they increase?

Your monthly fee covers most living expenses including Lifecare. Services include but are not limited to: lawn maintenance, snow shoveling, home maintenance, housekeeping, one meal per day, transportation, health services, and more. Click here for a detailed list. There are annual adjustments to the monthly fees to cover the increased costs of delivering services such as food, labor, and utility costs as well as capital improvements community wide. We work diligently to keep these increases as small as possible, and over the past five years. Our average rate of increase has been 2.86%.

What if I have long-term care insurance?

If you have long-term care insurance, now might be a good time to review your policy. Some important questions to ask your policyholder would include: do I have an elimination period, what is my daily benefit amount and how many years will will policy pay out? We are able to accommodate residents who have long-term care insurance. If you have a policy, please talk to your sales counselor when you are discussing contracts and contract types. Those with long-term care insurance may want to consider our modified contract to take advantage of their policy coverage. It may save you money on your entry fee, so be sure to discuss this with your sales counselor.

I heard there may be tax advantages to a Life Plan Community. I need to know more.

That is correct, and it is why many people move to Kendal~Crosslands Communities. Living in Pennsylvania has its tax advantages as well. We encourage you to talk with your financial adviser or tax accountant. We’ve also written several articles about these tax benefits to Life Plan Communities. You can read more about it by clicking here.

What is CARF accreditation and is it important?

The Commission on Accreditation of Rehabilitation Facilities (CARF) is the non-profit organization that provides accreditation services worldwide to health and human service providers. CARF-CCAC looks at more than 800 standards with a full section specifically focused on finances as part of their accreditation and certification process. Of the almost 2,000 Life Plan Communities (formerly known as a CCRC) in the United States, under 300 are accredited. Kendal~Crosslands Communities has been CARF-accredited for many years and is an Accredited Person-Centered Long-Term Care Community. That means we demonstrate our commitment to autonomy, dignity, individual choice, cultural competence, flexibility, families/support systems, understanding what residents want, how services should be delivered, and how the residents can be engaged in the community.