Kendal at Longwood takes top honors for Resident Engagement

Awarded ‘Highest Honors’ among Life Plan Communities nationwide

July 23, 2019 — Kendal at Longwood’s Personal Care residency, which is on one of four campuses of Kendal~Crosslands Communities, has been awarded “Highest Honors” by Holleran, the nation’s leading research firm specializing in bench marking resident engagement for Life Plan Communities (also known as CCRCs). Holleran’s Highest Honors recognizes organizations with strong cultures of engagement that have demonstrated a commitment to becoming best places to retire.

KCC Interim CEO Kevin Jones“This recognition for the Personal Care home within Kendal at Longwood, is a very special,” said Kevin Jones, Interim CEO of Kendal-Crosslands Communities. “The relationship of the staff and residents exemplifies true engagement and creates a welcoming environment that is the hallmark of the Kendal-Crosslands Communities.

“We are proud of the community’s commitment to autonomy, dignity, individual choice, cultural competence, flexibility, support systems, understanding what residents want, how the services should be delivered, and how the residents can be engaged in the community,” Jones added. “It is an honor to receive this award from Holleran as one of the top communities across the country.”

Over the past two years, Holleran has been on the forefront of researching residents’ engagement, in addition to satisfaction. The firm states that its enlarged focus is based on “a newer, greater understanding of what successful aging looks like in a community setting.”

A proprietary algorithm, developed by Holleran’s statisticians, researchers and analysts determines Highest Honors recipients. Holleran has the largest benchmark of its kind, measuring both resident and employee engagement in senior living communities. With more than 400 organizations surveyed to date, the benchmark includes more than 160,000 resident and employee surveys, all completed within the last two years.  This high honor is rarely bestowed and it signifies “the best of the best“.

About Kendal-Crosslands Communities

Kendal~Crosslands Communities is a full-service continuing care retirement community nestled on 500 acres.  The Kendal at Longwood campus opened in 1973, Crosslands in 1977, followed by Coniston and Cartmel (both 50+ neighborhoods). Both Kendal at Longwood and Crosslands are accredited by CARF, a body that accredits organizations aspiring to excellence. The communities are located in Chester County in southeastern Pennsylvania, about 30 miles southwest of Philadelphia and 10 miles northwest of Wilmington, Delaware. On Kendal at Longwood’s site are 258 residences, clustered cottages in one-story buildings. Across a common boundary to the north, the Crosslands site has 260 residences in a combination of cottages and apartment buildings. The central buildings in each community house a health center, state-of-the art aquatic and fitness centers, hiking trails, cultural art studios, outdoor pool, dog park, and a variety of community activity areas.